Strategic Plan

STEPS TO STRATEGIC PLAN

ACGOV VISION 2026

  • Shared Vision
  • Operating Principles
  • Strategic Focus Areas
  • 10x Goals

DISCOVERY/GAP ANALYSIS

  • Departmental Programs
  • Current Technology
  • SWOT Analysis
  • Architecture Alignment
  • Culture

    ITD STRATEGY PLAN

    • Redefine Vision, Mission and Values
    • Operating Principles
    • 5-Year Focus Areas
    • Enterprise Reference Architecture
    • Enterprise Programs
    • Process Improvement Initiatives 2
    • Measurements and Analysis

    FUTURE ROADMAP

    • Project Roadmap
    • Enterprise Architecture Roadmap
    • Plan Measurement
    • Plan Reviews

    ALAMEDA COUNTY VISION 2026 JOURNEY

    1. Vision 2016
    2. Strategic Vision
    3. Efficiency Initiatives
    4. Executive Development Program
    5. Climate Initiative
    6. Rethink AC
    7. Millennial Taskforce Initiative 
    8. Google Innovation Lab
    9. Innovate AC Website
    10. ACGOV Vision 2026
    11. ACGOV Vision 2026 Town Hall Meetins
    12. Virtual First
    13. Furture Innovation

      ALAMEDA COUNTY VISION 2026

      Our Shared Vision

      • Safe and Livable Communities
      • Prosperous and Vibrant Economy Healthy Environment
      • Thriving and Resilient Population

        10X Goals

        • Employment for All
        • Accessible Infrastructure
        • Healthcare for All
        • Eliminate Homelessness
        • Elimintate Poverty & Hunger
        • Crime-Free County

          Operating Principals

          • Collaboration
          • Equity
          • Fiscal Stewardship
          • Innovation
          • Sustainability
          • Access

          OUR “CALL TO ACTION”

          1. Rapid and transofrmational impact of new technologies
          2. County-wide expectations for universal access and service delivery
          3. Ongoing need to reduce carbon footprint and be green in all we do 
          4. Infrastucture that is forward looking, efficient and cost-effective
          5. Proven, flexible and dynamic Cybersecurity strategy and framework
          6. Service delivery and operations that are robust, reliable and customer-centric

          OUR VISION, MISSION & VALUES

          OUR VISION

          Secure digital government accessible anytime, anywhere.

          OUR MISSION

          Partner with County Agencies to support the delivery of services through secure, effective and innovative technology solutions.

          OUR VALUES

          • Integrity – We are a culture that is open, honest, ethical, and fair.
          • Customer-Centric – We respect our customers above all else and strive to provide them with innovative solutions through technology.
          • Innovation – We thrive on creativity and ingenuity at all levels of the organization and are not afraid to take informed, responsible risks.
          • Community – We strive to help and improve our communityby supporting the County’s mission to provide Safety Net Services.
          • Diversity – We welcome, respect and honor the diversity of our employees, customers and community.
          • Excellence – We strive for excellence in all we do, encourage friendly competition and hold ourselves accountable for delivering the best technical solutions and services possible.
          • Life-Long Learners – We are continuous learners who are curious and self-motivated to pursue knowledge and keep abreast of the latest advancements in our industry.
          • Fun – We find value in humor and celebrate achievement.

          OUR ROADMAP

          OUR OPERATING PRINCIPLES

          • Values
          • Partnership
          • Sustainability
          • Culture of Innovation and Creativity
          • High Quality Delivery
          • Anywhere, Anytime, Any Device
          • Financial Accountability

          OUR FOCUS AREAS

          • County Alignment – IT objectives and priorities based on County-wide 10x goals and values
          • Talent and Innovation – Attract, develop and retain optimal talent to drive innovation
          • Technology Standards – Ensure that technology products and services are deployed most effectively to meet County business needs and objectives
          • Information – County data that is secure and accessible from any device at any time
          • Progressive Technology – Sustain a scalable, flexible and progressive technology footprint
          • Technology Rationalization – Right-size systems and infrastructure
          • Cybersecurity – Ensure secure and protected computer systems in an increasingly turbulent environment
          • Digital Transformation – Deliver a user friendly and reliable digital customer experience

          OUR ALIGNMENT WITH VISION 2026

          ITD Operating Principles

          • Partnership
          • Sustainability
          • Culture of Innovation and Creativity
          • High Quality Delivery
          • Anywhere, Anytime, Any Device
          • Financial Accountability
          • Values

            ITD Focus Areas

            • County Alignment
            • Talent and Innovation
            • Technology Standards
            • Information
            • Progressive Technology
            • Technology Rationalization
            • Cybersecurity
            • Digital Transformation

            IDENTIFYING GAPS TO ACHIEVE THE STRATEGY

            SWOT

            Strengths

            • Knowledge of business processes and requirements
            • Expertise in Digital Services
            • Ability to learn new technologies to build innovative and modern systems
            • Computing and server technology expertise
            • Relational database technologies
            • Citizen Engagement
            • Partnership with County Departments
            • Culture is “can-do” and innovative
            • Ability to support virtual services and remote work

            Weaknesses

            • Immature standard service delivery processes
            • Inadequate actionable metrics
            • Inadequate staffing to fully protect County data and applications
            • Less than optimal Asset Management for software and hardware
            • Commodity services not fully centralized
            • Disaster recovery procedures

              Threats

              • Cyberattacks – risk to County data and computing resources
              • Lack of project management discipline in business-led projects
              • Pace of technical innovation
              • Recruiting and retaining valued employees
              • Aging population in Alameda County
              • High cost of living
              • New legislative initiatives that negatively impact ITD
              • Outdated technology
              • Personal safety and security

              Opportunities

              • Efficiencies gained by centralization of IT commodity services
              • Partnership with other counties to share skills, process, systems and best practices
              • Some technology costs are decreasing and more accessible
              • Proximity to Silicon Valley allows us to leverage technology innovation and talent
              • Technology will enable County initiatives for community outreach programs
              • Increasingly diverse workforce
              • Post-pandemic changes in technology and culture
              • Attract & retain new generation workforce

              SHAPING OUR FUTURE

              PEOPLE: OUR TALENT AND OUR TALENT PROCESS

              Our Differentiators

              High Performance Team

              • 99% of all projects led internally by highly skilled staff

              Community Focus

              • Children’s Book Drive
              • Intern Programs: SSA, ITD SIP
              • Engagement: PRIDE Month, Earth Day, Black History Month, Women’s Hall of Fame, Human Trafficking Awareness

                Diversity – ITD Workforce  

              • 87% diverse background
              • 6.5% Gen Z, 24% Millennial, 50.5% Gen X, 19% Baby Boomer

              Our Goal Progress

              • Voluntary attrition decreased to 7%, approx.  half the industry average.
              • 47 external candidates hired/ 33 employees promoted / 21 employees converted to permanent
              • Focus on Leadership/Team Lead programs to bridge gaps in internal  promotion and succession planning.

              The Process

              Plan

              • Build and maintain a high-performance team that is skilled and adaptable to changing technologies

              Attract

              • Socially conscious
              • Collaborative work environment
              • Stability during volatile job market
              • Modern workspace
              • Cutting edge technology

              Recruit 

              • Post broadly and leverage social media
              • Network with industry and County forums
              • Leverage Intern programs
              • Onboard quickly

              Assess

              • Performance Evaluation
              • Leadership Assessment
              • New technology skills gap
              • Regularly scheduled employee/supervisor 1:1s

                Develop

                • Extensive Training plans
                • Participate in technical forums and conferences
                • Architecture review Board
                • Training opportunities, ex. PDA

                Retain

                • Provide career paths
                • Practice Herzberg
                • Celebrate success
                • Encourage Community Service
                • Opportunities for internal advancement

                Transition

                • Succession planning
                • Knowledge sharing
                • Exec Mgmt Strategic Meetings
                • Stretch Opportunities

                PROGRAMS: ITD ENTERPRISE PROGRAMS

                Architecture

                • Enterprise Architecture
                • Radio Systems
                • Cloud Strategy and Roadmap
                • Cybersecurity
                • Unified Communications
                • Data Center Reinvention

                Transforamtion

                • Digital Transformation
                • Data Initiatives
                • Hybrid Workplace
                • Organizational Reputation
                • Virtual First

                  Customer Experience 

                  • Website Accessibility and Self Service
                  • Digital Transactions

                  Applications

                  • Modernization
                  • GIS Capabilities
                  • Criminal Justice Roadmap
                  • SSA Initiatives
                  • Property Roadmap

                  Timeline For Enterprise Programs

                    2019

                    • Modern Workspace
                    • Website Accessibility and Self Service

                      2020

                      • Hybrid Workplace
                      • Virtual First
                      • GIS Expansion
                      • Digital Transformation
                      • Organizational Realignment
                      • Data Center Reinvention
                      • SSA Initiatives

                      2021

                      • Cross-Agency Radio Systems
                      • Criminal Justice Roadmap
                      • Modernization

                      2022

                      • Cloud Strategy & Roadmap
                      • Enterprise Architecture

                      2023

                      • Unified Communication

                      2024

                      • Property Roadmap
                      • Digital Transactions
                      • Data Initiative
                      • Cybersecurity Framework

                      Number of Projects by Enterprise Program

                        Enterprise Architecture

                        Cloud Strategy

                        Criminal Justice Roadmap

                        Cybersecurity

                        Data Center Reinvention

                        Digital Initiatives

                        Digital Transactions

                        ERP Enhancements

                        GIS Capabilities

                        Modernization

                        Organizational Realignment

                        Property Roadmap

                        Radio Systems

                        SSA Initiatives

                        Unified Communications

                        Virtual First

                        Web Accessibility and Self Service

                        ARCHITECTURE: OUR FRAMEWORK FOR ARCHITECTURE PLANNING

                        Call To Action #1: Rapid and transformational impact of new technologies

                        • Transformational roadmaps and architectures
                        • Optimized systems development processes
                        • Retirement of aged solutions and platforms

                        Call To Action #2: County-wide expectations for universal access and service delivery

                        • Device-independent applications
                        • Expanded connectivity
                        • Location-independent security design
                        • Virtual First

                        Call To Action #3: Ongoing need to reduce “carbon footprint” and be “green” in all we do

                        • Modernized and consolidated Data Centers
                        • “Green” work including Digital Business Initiatives

                        Call To Action #4: Infrastructure that is forward looking, efficient and cost effective

                        • Hybrid cloud architecture and strategy
                        • Leverage rapidly evolving as-a-service offerings
                        • Hyper Converged Infrastructure (HCI) architectures

                        Call To Action #5: Proven, flexible, dynamic Cybersecurity strategy and framework

                        • County-wide Cybersecurity standards and policies
                        • Comprehensive person-based authentication and access control

                        Call To Action #6: Delivery and quality processes are robust, customer centric and dependable

                        • Customer-centric endpoint management strategies
                        • Standard architecture, development, and delivery
                        • Comprehensive monitoring and fault prediction

                        OUR PROCESSES

                        • Foster partnership with departments to enable effective use of IT resources and assets
                        • Secure optimal value from IT-enabled initiatives, services and assets
                        • Achieve business innovation and improved operational effectiveness via technology
                        • Deliver IT services as planned; service levels are measured and communicated
                        • Ensure that unplanned outages for IT services are detected, prevented and managed
                        • Account for all IT assets and optimize the value provided by these assets
                        • Ensure that IT-related risk does not exceed risk tolerance; risk is identified and managed
                        • Ensure scope, schedule and budget for IT services and projects, use PLC
                        • Ensure that a vendor management process is in place and managed
                        • Ensure engagement and advocacy for Vision 2026 and ITD Strategic Plan

                        OUR MEASURES

                        Customer Service

                        % Abandonment Rate
                        # Calls Answered

                        Quarterly

                        Project Completion

                        % Scope/Schedule/Budget

                        Quarterly

                        Infrastructure Reliability

                        % Availability

                        Quarterly

                        Security Awareness

                        % Employees Trained
                        % Phishing Clicks

                        Bi-Annually

                        Talent Management

                        % Evaluations Completed

                        Annually

                        Data Initiative

                        # of Refreshed Datasets
                        # of PowerBI Users

                        Quarterly

                        Digital Business

                        # of Envelopes
                        # of Salesforce Users

                        Quarterly

                        Digital Transformation

                        % Current Windows 11
                        # Trusted/Untrusted Devices

                        Annually

                        REFRESH AND UPDATE

                        Our Annual Strategic Plan update process

                        1. Assess prior year plan delivery
                        2. Update departmental projects
                        3. Revise project list alignment to Vision 2026
                        4. Update enterprise architecture
                        5. update SWOT at EMM
                        6. Assess critical process maturity
                        7. Funding/Budget submission
                        8. Enhance metrics
                        9. Update people
                        10. Update plan year
                        11. Revised plan

                        THE PATH TO TRANSFORMATION

                        ASSUMPTIONS

                        • Vision 2026 serves as the overarching guidepost for all our initiatives.
                        • The Enterprise Architecture is foundational to the ITD Strategic Plan.
                        • Our team is a high performing technology team with exceptional knowledge, skills and abilities.
                        • The Board of Supervisors and County Administrator guide us as we deliver technology solutions that meets the County’s needs.
                        • Our partnership with County Agencies and Departments, the community and vendors is key to delivering exceptional technology services.

                        OUR PATH TO TRANSFORMATION

                        Foundation

                        • Outstanding Customer Service
                        • Architecture Roadmap
                        • Employee Retention Program
                        • Cybersecurity
                        • Standard Metrics
                        • Commodity Services

                        Optimize

                        • Modernization programs founded on standard enterprise architecture
                        • Data integration and access
                        • Project valuation and measurement
                        • Hybrid cloud infrastructure

                        Improve

                        • Anywhere, anytime, any device
                        • Enhanced security monitoring
                        • Expanded self- service for Enterprise applications
                        • Web enablement

                        Transform

                        • County-wide digital transformation
                        • Enterprise systems modernization
                        • Seamless access to information