Services

ITD offers a variety of application development services. We can design, build, support and implement web apps, mobile apps for Apple and Android devices, enterprise apps such as PeopleSoft Financials and HRMS, custom apps using various modern and legacy technologies like JAVA, .NET, PHP, COBOL, etc. and cloud based or SAS solutions. ITD has developed and supports dozens of enterprise class custom applications for the various County departments and agencies, as well as several regional applications serving many of the Bay Area counties and local governments. We bring together our understanding of your business, technical expertise, and project methodology to deliver superior technology solutions within agreed upon timeline and budget.

A significant portion of a new system implementation is to streamline and optimize the business process that is relying on such systems. As ITD works with the customers on automating their manual processes or modernizing their legacy systems, our business and systems analysts focus on the business process improvements, to make sure that our users have all the modern technologies at their disposal. We educate our customers on the new technologies available to them, from imaging systems and electronic signatures to chat bots and modern dashboards. New technologies result in higher productivity of the County employees, improved and new services offered to the citizens. ITD also provides business and systems analysts as consultants to the departments as they implement their own IT projects.

ITD has lead the way in hosting an annual event for the County that introduces the public to a new concept of combining civic needs with technology. These events allow you to showcase your ideas or collaborate with others to see how quickly and accurately you can design and create a software app or concept that addresses local community needs. Visit our hackathon website to learn more: code.acgov.org

ITD is also championing the County’s use of social media. We started the County’s social media accounts back in 2009 and have grown them over the years. We also do a social media “roadshow” where we educate County departments about social media and why they need to be using it. All of this is done so that the County and ITD can better communicate with our customers. Connect with us!

With years of experience in the field of Information Technology, ITD helps departments and agencies utilize technology to meet their department’s business objectives. Based on their needs, we will help take their department or agency to the next level. We can share best practices with the department or agency and identify the scope, cost and time-frame of the project.

Cybersecurity is an area of constant attention for the IT Department to ensure we remain aware and pliable in an ever changing environment of security threats. The threat to information systems from hackers and malware is constantly changing and evolving at a rapid pace. As the technology leader for Alameda County, the IT Department recognizes the importance of building a robust and sustainable defensive posture that adapts to the complex Information Security threat landscape. The approach to Information Security must be comprehensive in scope to address all aspects of Information Technology systems and the employees that use them.

ITD has created an Information Security Office and developed a 5-year strategic plan to enhance and promote the County’s security posture. This 5-year plan incorporates well known security standards with a focus on:

• Security Awareness for County Employees
• Cyber Intelligence
• Vulnerability Management for County Systems
• Advanced Endpoint Protection
• Account Management
• Configuration Management
• Data Access Management

Additionally, ITD has partnered with a number of 3rd party security organizations to collaborate and network with security professionals across the United States.