People Plan
About
The ITD Workplan is revisited annually as part of the ITD Strategic Plan refresh. The People section and the KPI’s are evaluated to determine focus areas for the following year. Last year, the focus was on our “Succession Planning and Retention” programs, resulting in a turnover rate that decreased to 7%, nearly 50% under the industry standard!
Our People Plan
Plan
- Build and maintain a high-performance team that is skilled and adaptable to changing technologies
Attract
- Cutting edge technology
- Socially conscious
- Collaborative work environment
- Stability during volatile job market
- Modern workspace
Recruit
- Post broadly and leverage social media
- Network with industry and County forums
- Leverage Student Intern program
- Onboard quickly
Assess
- Performance Evaluation
- Leadership Assessment
- New technology skills gap
- Regularly scheduled employee/supervisor 1:1s
Retain
- Provide Career paths
- Practice Herzberg
- Celebrate success
- Encourage Community Service
- Opportunities for internal advancement
Develop
- Extensive training plans
- Participate in technical forums and conferences
- Architecture Review Board
- Training opportunities
- 7 employees attended PDA
Transition
- Succession planning
- Knowledge sharing
- Exec Mgmt Strategic meetings
- Stretch opportunities
Our Differentiators
High Performance Team
- 99% of all projects led internally by highly skilled staff
Diversity
- 87% diverse background
- ITD workforce = 6.5% Gen Z, 24% Millennial, 50.5% Gen X, 19% Baby-Boomer
Community Focus
- Holiday Gift/Clothing drive
- Multiple Intern Programs: SSA, Student SIP
- Combined Charities – 89% participation
Our Goal Progress
- Voluntary attrition decreased this year to 7%, approx. half the industry average.
- 47 external candidates hires / 33 employees promoted / 21 employees converted to tenured/permanent.
- Focus on implementation of Leadership/Team Lead programs to bridge gaps in internal promotion and succession planning.
Employee Engagement/Attract/Socially Conscience
ITD Cares – Community Engagement
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Book, gift, clothing & pet shelter drives
- Valentine deliveries to senior living communities
- International Women’s Day
- Black History Month
- AC Women’s Hall of Fame
- Sporting events
- AC Combined Charities
Recruit
High Tech Layoffs
In this time of industry-wide layoffs, and threat of recession, we used social media for creative recruitment. The benefits and stability of working in Government Tech is highlighted, and ITD has the track record of high-retention and positive employee feedback to prove it!
Leveraging the Summer Intern Program (SIP)
In 2023, we had record numbers of applicants for ITD’s SIP. The 8-week program has the interns taking the lead on various projects to prepare them for their future careers.
Assess
ITD’s Performance Metrics
Through competency-based performance evaluation, forward- looking leadership assessment, focus on narrowing the new technology skills gap, and regular communication between supervisors and employees at all levels, our ongoing prioritization of assessment means ITD is continually meeting and surpassing the benchmarks we set for our organization.
Retain
CIO Meet and Greet
All new employees attend a session led by the CIO and his management team to learn about Government, the County and ITD and a bit about each other! Exposing our employees to the bigger picture and County-wide perspective is an important step in the retention piece of our greater initiative.
Develop
Successful Completion of the Professional Development Academy (PDA)
The Professional Development Academy was founded on the goals of enabling professional development to make good leaders great, and peer collaboration to further benefit the leader and those who these leaders work with. Last year, ITD sent 7 current and future leaders through this excellent program.
Architecture Review Board
The Architecture Review Board serves as an ITD platform for assessing new projects to ensure alignment with the ITD Enterprise Reference Architecture, architectural best practices, and security protocols. It promotes engagement from project leaders and developers, facilitating presentations of their projects and collaborative reviews of other ITD initiatives in a roundtable format. A great opportunity to present and get to know your peers!
Employee Engagement/Retain/Accomplishments
Town Hall – “It’s Been a Wild Ride”
Our numerous teams had an opportunity to shine and show off their excellent work. This agency-wide event gave co-workers the chance to see what their fellow “ITDers” were doing. It was an opportunity for the staff to look back at where we have been and see where we are going in the future.
Awards Ceremony
Recognizing ITD’s award-winning teams with a celebration of the achievements and awards bestowed during the year. These events build good morale and maintain a collaborative work environment as well as celebrating success!
Data Center and Building Tours
ITD set up Data Center and Building Tours to get people together from cross-teams to meet and learn about the facilities and each other.
Employee Appreciation
ITD organized a spring BBQ and ice cream party to appreciate our amazing team.
In addition to appreciation, special recognition was given to employees who celebrated milestone work- anniversaries
Diwali
Our culturally diverse teams have many rich traditions and customs. In 2023, a group of ITD employees coordinated a Diwali event to share this beautiful holiday with their colleagues. It included a ceremony, dancing, music and wonderful food.
Employee Holiday Fiesta
To help close off the year, ITD held a holiday lunch with events, including a gingerbread house building contest, Super Smash Bros video game and a scavenger hunt for friendly competition and teambuilding.
Environment of Transition
With our atmosphere of growth, including succession planning, knowledge-sharing, strategic process, and stretch opportunities, ITD is well prepared to thrive as we continue our transition into the future.
